Claim for Compensation

You should provide as much information as possible in support of your claim including:

• Photographs
• Invoices
• Receipts
• Quotes
• Expert reports
• Witness statements

The Road Management Act 2004 requires that an individual or company seeking compensation for loss or damage arising from the condition of a footpath or roadway pay the first $1,580 of any claim regardless of liability.

Council has appointed Echelon Australia to manage liability claims on their behalf. Once you have submitted your claim Echelon will be in touch regarding your claim and will acknowledge receipt of your claim via letter.

If your claim is successful you will be required to sign a Deed of Release and payment will be made for the agreed amount.

If your claim is denied, a letter will be sent outlining the reason why the claim was denied. You will also receive details on how you can appeal this decision.

Echelon try to deal with your claim as soon as possible. All claims are assessed on the information provided and it may take some time to make a decision on liability. It can take up to eight weeks to complete this process but it may take longer depending on the circumstances of your claim.