Each year Latrobe City Council participates in the Local Government Community Satisfaction survey, led by the Victorian Government.
JWS Research act on behalf of the Victorian Government to interview a sample of 400 adult Latrobe City community members to ask them about their satisfaction with the services Council provide.
Overview of Results
Latrobe City Council has recorded strong results, scoring 56 from a possible score of 100 in overall Council performance. This is above the state-wide average of 54 and above the average for regional centres of 54.
The core measures scored in the survey include:
- Overall performance - 56
- Community consultation - 50
- Making Community Decisions - 49
- Sealed Local Roads - 53
- Waste Management - 72
- Customer Service - 69
- Value for Money - 50
- Overall Council Direction - 45
Compared to the group (regional) average, Council performed significantly higher by the widest margin in Arts centres and Libraries, Recreational Facilities and Waste Management.
Compared to the group average, Council’s performance was significantly lower by the widest margin in the areas of Community Decisions, Appearance of Public Areas, Tourism Development and Parking Facilities.
Council will use this information to review our current services and work to continue improving the level of service provided to our community members.