Log In or Join

Step 1 

Launch My Account from a desktop PC or via the browser on your smart mobile, click ‘Forgot password’ and enter your email address and click ‘Submit’. 

Step 2 

Follow the prompts in the password reset email and select your own password to access your account. 

Congratulations! You will now have access to My Account to view availability and make all future bookings. 

If you have never been to a Latrobe Leisure centre or have only ever accessed our services on a casual basis and not had the need to provide your personal details, you will need to create a ‘My Account’. Simply follow the below steps. 

Step 1 

Launch My Account from a desktop PC or via the browser on your smart mobile. 

Click ‘Join now’ to sign up and select your preferred centre. 

Step 2

Follow the prompts to join a membership or create a free account for casual services. Enter your contact details and password, your email address will be your login username. 

Note: If you receive a message “The email address you have entered already exists in our system”, please follow the existing customer instructions above by resetting your password. 

Step 3

Once you’ve completed all the required information, click ‘Create Account’ to generate an account. 

Congratulations! You will now have access to My Account to make all future bookings.

If you are an existing customer or have previously provided an email address as part of using Latrobe Leisure for our services, this will be the email address that is associated with your My Account access. 

If you forgot your login email address, contact us via phone (insert facility phone numbers) and speak to our friendly customer service staff to update your details.

 Step 1

Launch my account via the browser on your smart mobile. 

On the login screen, click ‘Forgot password’ and enter your email address and click ‘Submit’. 

Step 2 

Follow the prompts in the password reset email and select your own password to access your account.

If you have access to your My Account portal, you can log into your account  and update your personal details in the ‘Account’ section located on the top of the page. 

If your previous email address is no longer valid, or you cannot recall the email address you previously used when registering for our services you have a few options: 

Email us your full name, Date of Birth, contact details and new email address.

Contact us via phone (insert facility phone numbers) and speak to our friendly customer service staff to update your details.

How do I get more help to set up My account and if I’ve got more questions

If you have any questions, or need assistance, you can contact us. 

Email: Latrobe@latrobe.vic.gov.au

Call or drop into one of our facilities.

For instructions on how to reset your password, refer to the ‘Account Setup and Access’ section on this page. 

Step 1:

Launch My Account from a desktop PC or via the browser on your smart mobile. 

Step 2: 

Once logged in, click ‘Book’ on the navigation bar located on the top of the page, and select ‘Classes’. 

Step 3: 

Choose your preferred session, date and time, and click ‘Book now’.

Step 4: 

You will receive an email with the booking summary and attendance details.

Step 1:

Launch My Account  from a desktop PC or via the browser on your smart mobile. 

Click ‘Join now’ and follow the prompts to create a free account. 

Step 2:

Log into your My Account, click ‘Book’ on the navigation bar located on the top of the page and select ‘Classes’. 

Step 3:

Choose your preferred session, date and time, and click ‘Book now’. 

Step 4:

Review your booking summary, enter your payment details and process payment. 

Once the payment has been successfully processed, you will receive an email with the booking summary and attendance details.

Step 1:

Launch My Account  from a desktop PC or via the browser on your smart mobile. 

Step 2:

Once logged in, click ‘My Bookings’ on the navigation bar located on the top of the page. 

You will be able to view your upcoming bookings at all Latrobe Leisure centres. 

Group Fitness Classes

Step 1:

Launch My Account from a desktop PC or via the browser on your smart mobile. 

Step 2:

Once logged in, click ‘My Bookings’ on the navigation bar located on the top of the page. 

You will be able to view your upcoming bookings at all Latrobe Leisure centres.

Step 3: 

Choose the booking you’d like to cancel, click Manage booking’ and confirm the cancellation. 

Existing Members: 

If you’re an existing member, you can book a group fitness class via your My Account portal. Once logged in, follow the steps below. 

New Members: 

If you’re a new member and do not have an existing online account with Latrobe Leisure, refer to ‘How to create a My Account profile – New Customers’ under the ‘Account Setup and Access’ section to create a new account. 

To book, simply log into your My Account portal and follow the below steps. 

Step 1: 

Select ‘Book’ from the navigation bar located on the top of the page. 

Step 2: 

Select your preferred class, date and time. Bookings are only available 48hours in advance. 

*Select Group Fitness from the sub menu, and you can use the category filter to select class type

Step 3: 

Click ‘Book now’ and follow the prompts to finalise the booking and process payment if required. 

Once booked, you will receive a booking confirmation email, and you can also view and manage your bookings via your My Account portal under ‘My bookings’

Step 1: 

Launch My Account from a desktop PC or via the browser on your smart mobile. 

Click ‘Join now’, select your preferred Active Monash centre, membership type and membership start date. 

Step 2: 

Follow the prompts to complete the membership sign up form and create a new online account. Your email address is your My Account username.

Step 3:

Review your membership summary and e-sign your membership agreement. Select your preferred payment method and process the membership payment.   

Congratulations! You’re now a Latrobe Leisure member, please check your email for further information.

Please visit Manage My Membership to request a membership change online.

If you have an existing My Account, you can update your direct debit and payment details via your My Account portal. 

Step 1:

Launch My Account from a desktop PC or via the browser on your smart mobile. 

Log into your account and select ‘Account’ on the navigation bar located on the top of the page, and select ‘Payment settings’ where you can view your current payment methods.   

Step 2: 

Click ‘Add new payment method’ and enter your new bank account or debit/credit card details.

If you have an existing My Account, you can pay an outstanding amount via your My Account portal. 

Step 1: 

Launch My Account from a desktop PC or via the browser on your smart mobile. 

Log into your account and select ‘Account’ on the navigation bar located on the top of the page, and select ‘Payments’ where you can view your outstanding payments. 

Step 2: 

Select the outstanding amount you’d like to pay, click ‘Pay’ and follow the prompts to process the payment.

Please visit Manage My Membership to request a membership suspend online.

Please visit Manage My Membership to request a membership cancellation online.

Aaccess at Latrobe Leisure Morwell, Moe/Newborough, and Churchill. GRAC not included.

Existing Multi-visit Pass Holders: 

Once your current multi-visit pass expires, you can easily purchase a new multi-visit pass via your My Account portal by following the below steps. 

New Customers: 

You can purchase a multi-visit pass by creating a free online account with Latrobe Leisure 

Refer to ‘How to create a My Account profile – New Customers’ under the ‘Account Setup and Access’ section on this page to create a new account. Then follow the below steps in your My Account portal. 

Step 1: 

Launch My Account from a desktop PC or via the browser on your smart mobile. 

Log into your account and select ‘Account’ on the navigation bar located on the top of the page and select ‘Shop’. 

Step 2: 

Select ‘Visit passes’, choose the multi-visit pass you want to purchase and click ‘Add to cart’. 

Step 3: 

Continue shopping to purchase another item or go to cart to make payment and checkout. 

Step 4: 

Review you cart summary and select ‘Go to payment’ 

Once payment has been successfully processed, you will receive a confirmation email and be able to use the pass.