Responding To Your Concerns

Latrobe City Council has developed a client complaints policy to formalise Council’s existing complaint management system.

This policy ensures that complaints are managed efficiently, effectively and fairly. The client complaints policy has been designed to ensure effective management of complaints from inception to satisfaction or final determination.

Council acknowledges the right of community members to make a complaint about Council without fear or retribution.

• Responding To Your Concerns (pdf 202kb)
• Complaint Form (pdf 685kb)